Customer Cancellations Returns & Refunds


Please note that the following clauses
are part of terms & conditions
by using this website as a visitor or customer
you agree to the following


If you decide you’d like to either return a physical or downloadable item
and exchange it for something else,
or you’d instead prefer a complete refund,
under the (UK) consumer contracts regulations
you have the following consumer rights –


1) Your right to cancel your physical item order
@ Dum Spiro Spero


Your legal right to cancel your order
begins from the moment you place your order
and ends 14 working days
from the day after you receive your goods
However you needn’t have returned
your goods within this time frame


2) Customer Returns


You have 14 days
from the day you received the physical item/s
to return it to the seller you bought it from


3) Return Postage Costs


As a buyer you are not liable to pay the postage costs
Please keep the packaging that your item/s arrived in
so you can re-use it
in the event of needing to return the item


4) Confirmation Of Your Cancelled Order


You must confirm that you have cancelled your order
by email or letter
Please note that Dum Spiro Spero
doesn’t communicate via fax
so please preferably make your cancellation by email
and failing that by (snail mail) letter instead


5) Goods You Aren’t Able To Return


There are some good that you can’t return
if you simply change your mind
after receiving your purchased product
these include


i) CDs, DVDs or software
if you have broken the seal on the wrapping
ii) Perishable items
– such as flowers
iii) Customised, personalised
and tailor made items
– such as ear-rings
and other products associated
with deep personal hygiene


6) Your Right To Cancel
A Downloadable Product


After purchasing a
digital downloadable product item
such as an mp3 meditiation file,
an mp4 ASMR video,
a pdf tarot reading,
a pdf e-magazine etc …
you may wait 14 days
before downloading the said product/s
so that you can change your mind
and receive a refund


If you’d like to download
the product item immediately
or before the 14 day cancellation period
you waiver the right to a refund


This is to make sure
that the digital content is what you want
before downloading it


7) Replacing A Digital Downloadable Product


Downloadable product items
obviously can’t be returned
but instead you as the buyer
can decide whether you’d like
the downloadable product item
you purchased to either be
repaired or replaced.


If you are satisfied with
the content of the
downloadable product
but would like it repaired
due to an issue with
the visual or sound quality
please make contact
with the seller.


If you are dissatisfied with
the content please make contact
with the seller who will try their best
to replace the
digital downloadable product item
with another.


Failing this please contact
and we will do our best to
replace the digital product
with a similiar one
from a different seller.


8) Cancelling A Service/s Order


If you buy a service
such as a tarot card reading,
a spell
or a counselling session –
You are paying for the time
that the service provider is giving
throughout the duration of the said service.


9) When You Are Able To Receive A “Services” Refund


Providing that the service hasn’t yet taken place
You can cancel your order within 14 working days
and receive a full refund
from the day after you booked
and paid for the reading / service


10) When You Can’t Be Refunded For Services You Paid For


If you decide that the service/s
or angel / oracle or tarot reading etc
can take place immediately
or before the 14 day cancellation period has ended
and if the said reading or service/s
does take place before the 14 day cancellation period
or if the said reading or service/s
happens after the 14 day time frame
you will not receive a refund


We try our very best @ Dum Spiro Spero
to be fair to both buyers and sellers!


For relevant third party independent information please visit


Quote By


Andy Gerard Hill & John Danter + Bucks Fizz – Making Your Mind Up
? Don’t let your indecision take you from behind, trust your inner vision ?



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